I researched and wrote this article about mental health and freelancers.
I researched & wrote this blog post about self-care strategies to help freelancers beat burnout.
I researched, wrote, and sourced images for this blog post about how to create winning, professional proposals that help you land more clients.
I researched and wrote this article about Important tax deadlines and dates for freelancers.
I researched, wrote, and sourced images for this article about why more people of color aren't freelancing and how people can start their own freelancing journey.
I wrote this article about real-world tips to help freelancers recover from the loss of a client.
Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the gift of faster, more personalized customer support on their channels of choice.
I researched and ghostwrote this article about how contact center managers can prepare their call center agents to deliver a top-notch customer experience (CX) during the busy holiday shopping season.
I ghostwrote this recap of a recorded webinar with the goal of getting readers to want to hear the full webinar. The topic of discussion was the biggest trends in customer experience during 2020 and what to expect in 2021.
I researched and ghostwrote this blog post about how to create a better customer experience how the shift to remote work affects IT teams serving call centers and contact centers.
I researched and ghostwrote this blog post about remote payroll services. I also interviewed subject matter experts.
I researched and ghostwrote this blog post on remote work tools used by leading companies.
This essay is the Grand Prize winner of the first-ever Copyblogger Media Essay contest, for which writers had 250 words to discuss “why it’s essential to be an online authority.”
The focus of this story is on ROSS, a startup that came out of University of Toronto, which won second place in the Watson University Challenge. ROSS is poised to transform the legal industry by reducing the time lawyers spend on time-consuming legal research, enabling them to do their jobs better.
I researched and ghostwrote this blog post about how to create a better customer experience using at-home agents for customer service.