Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the gift of faster, more personalized customer support on their channels of choice.
I researched and ghostwrote this article about how contact center managers can prepare their call center agents to deliver a top-notch customer experience (CX) during the busy holiday shopping season.
I ghostwrote this recap of a recorded webinar with the goal of getting readers to want to hear the full webinar. The topic of discussion was the biggest trends in customer experience during 2020 and what to expect in 2021.
I researched and ghostwrote this blog post about how to create a better customer experience how the shift to remote work affects IT teams serving call centers and contact centers.
I researched and ghostwrote this blog post about remote payroll services. I also interviewed subject matter experts.
I researched and ghostwrote this blog post on remote work tools used by leading companies.
This essay is the Grand Prize winner of the first-ever Copyblogger Media Essay contest, for which writers had 250 words to discuss “why it’s essential to be an online authority.”
The focus of this story is on ROSS, a startup that came out of University of Toronto, which won second place in the Watson University Challenge. ROSS is poised to transform the legal industry by reducing the time lawyers spend on time-consuming legal research, enabling them to do their jobs better.
I researched and ghostwrote this blog post about how to create a better customer experience using at-home agents for customer service.
I researched and wrote this article for the Chief Marketing Officer of a growing technology startup. The topic is wireless power and how IoT fixtures will power the bathroom of the future.
I did research, reporting, and ghostwriting for the book "Hooked Up: A New Generation's Surprising Take on Sex, Politics and Saving the World" by Jack Myers. The International Book Awards have recognized Hooked Up as Best Book in the ‘Youth Issues’ category and finalist in ‘Women’s Issues’ and ‘Popular Culture’ categories and it was also covered by DigiDay.
I researched and wrote this blog post to show readers statistical evidence that makes a business case for using WhatsApp Business API to connect and interact with consumers.
This blog post is a recap of the recent Spend Matters/Beeline webinar about how to choose a VMS.
*Per Spend Matters, this was "one of the top 5 sponsored blog posts from 2015"
Discover the role millennials play in the extended workforce and how enterprises can adapt to the future of the workforce.
Buyers of contingent labor should know that it's the era of the worker & they must respect the candidate experience and have visibility into the entire extended workforce.